We respond to all inquiries within 2 business hours during business hours (Mon-Fri 8am-6pm, Sat 9am-2pm). For emergency support, clients on Professional and Enterprise plans have 24/7 access.
How does the initial assessment visit work?
We schedule an on-site assessment visit at your location. The visit fee is charged upfront, and if you proceed with the project, the visit cost is deducted from the total. We will evaluate your IT environment and provide a detailed proposal.
What information should I have ready when I contact you?
It helps to know roughly how many users or devices you have, what your main IT pain points are, and whether you have any existing IT support contracts. But do not worry if you are not sure - we will guide you through everything.
Do you offer emergency IT support?
Yes. For critical emergencies like server outages, ransomware attacks, or complete network failures, call us directly at (843) 750-9988. We prioritize emergency calls regardless of your current plan.